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Customer Service Executive

ID de la oferta 19002703 Fecha de publicación Nov. 06, 2019 Lieu: Yakarta, Daerah Khusus Ibukota Jakarta, Indonesia
Full time, Standard
Sales Customer Service

To assist the Country Sales Manager in the Order Taking Process and follow through up-to order shipment to customer. Daily activities are such as : Manage Order Backlog, Manage New Orders, Shipment Follow-Up, Quality Issue Follow-Up, Filing, Credit/Debit Follow-Up and Reporting.

vTake Ownership for customer satisfaction and strive for excellence by satisfying the needs  and exceeding the expectations of our customers.

vTake complete responsibility for a customer request/order once allocated. Own the request until completion even though there may be a need to involve others to action it.

vProcess customer’s orders and sample request. Launch and co-ordinates Gemalto approval procedures (Printing, Coding, Perso) directly with the concerned departments.

vAssist and work with customer on artwork approval process through to OK BAT.

vDetermine product availability with factory Order Management and communicate to customers.

vEnsure that all order taking processes adhere to the established contract summaries or Gemalto standard terms and conditions including pricing, discounts, approved deviations, payment and shipping method.

vEnsure that all processed orders are acknowledged with Gemalto’s general terms of Sale, unless there is a signed supply or distributor contract in place.

vLiaise with Logistics department for any special shipping requests from customers. Organise the shipment of all orders processed including any associated documentation requirements. Send invoices and shipping advise to the customer.

vEnsure that all complaints are logged into the tracking database in a timely manner and proactively follow-up with Quality Department for the necessary actions.

vProcess and manage all return shipments.

vResponsible for initiating credit/debit requests in a timely fashion. Follow up with Credit for on-time order release and ensure that adequate credit facilities are in place to permit required shipments.

vFollow up with customers for Letter of Credit, ensure that it is in accordance to Gemalto’s standard LOC conditions.

vAssist in provision of management report/s to the Country Sales Manager/CS Mgr.

vRecord Management – responsible to keep all files and customer records current.

vAct as an interface in support of customer concerns and issues with various sales and support groups.

vMaintain 100% communication, meeting up whenever necessary and follow-up of all requests from our customers using courtesy and diplomacy.

v(In-region CS) Maintain office administration, assist Sales in forecast, customer meetings and other Sales related activities. Generate end customer invoices.

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Jakarta, Jakarta

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  • Atención al cliente, Yakarta, Daerah Khusus Ibukota Jakarta, IndonesiaBorrar